Every ring that goes to voicemail costs you $200–$1,200 in lifetime value.
We deploy a live 48-hour pilot—real leads, real transcripts—then scale
what works in 3–7 days. No IT headaches. No 6-month "implementations."
From "We Need Help" to Live AI Agent in Under a Week
While your competitors spend 3–6 months "implementing," you'll be capturing leads they're missing.
Every step is documented, measurable, and designed for busy owners who hate wasted time.
Decision-Maker KitForward to your team
Turn "We Need to Think About It" Into a Clean Yes
Getting internal buy-in shouldn't take 3 meetings. Pick a stakeholder, copy their summary,
and send it. Everyone gets the version that answers their questions.
Owner / GM Summary
You're Not Buying "AI." You're Recovering Revenue You're Already Losing.
Every missed call costs $200–$1,200 in lifetime value. The pilot proves whether we stop that bleeding—in 48 hours, not 6 months.
What You Care About
Fewer missed opportunities from slow or no response
Measurable outcomes you can validate—not vendor promises
Zero operational disruption while you evaluate
What Shockwave Handles
AI that responds in <60 seconds on eligible inquiries
Real transcripts + dashboards so you see exactly what's happening
All setup, monitoring, and optimization—your team stays focused
The Only Decision That Matters
After 48 hours, we review together:
Transcript quality (tone, accuracy, edge cases)
Response speed + capture rate
Leads saved vs. leads you would have lost
If it proves value → scale in 3–7 days. If not → walk away. You keep all the data.
OWNER/GM — Shockwave Decision Summary
THE PROBLEM:
Every missed call = $200–$1,200 in lost lifetime value. Most SMBs lose 20-40% of inbound leads to slow or no response.
THE SOLUTION:
Shockwave deploys AI that responds in <60 seconds, captures leads 24/7, and hands off hot opportunities to your team.
THE PROOF:
- 48-hour live pilot on one channel (no contract)
- Full transcripts so you can verify quality
- Clear metrics: response time, capture rate, leads saved
THE DECISION:
If the pilot proves ROI → scale in 3–7 days
If not → walk away with all data, no obligation
NEXT STEP:
Book the pilot: https://calendly.com/shockwave/48-hour-pilot
Ops Manager Summary
Your Team Keeps Control. The AI Handles the Chaos.
This isn't about replacing staff. It's about stopping the fires—missed calls, slow follow-up, after-hours dead zones—so your team can focus on patients/customers who need human attention.
What Ops Cares About
No confusing workflow changes mid-quarter
Cleaner handoffs—only qualified leads reach your team
Less phone chaos while staying responsive
How It Works in Practice
AI answers fast, qualifies within your rules, escalates hot leads
Every interaction logged—you can audit quality anytime
We optimize weekly based on real customer behavior
What We Need From Ops
Give us these and we move fast:
Current phone/web intake flow (who answers what, when)
Top FAQs + "do not say" boundaries
One escalation contact for urgent leads
That's it. We handle setup, monitoring, and improvements.
OPS MANAGER — Shockwave Decision Summary
THE PROBLEM:
Your team is drowning in routine calls while hot leads slip through. After-hours = black hole.
THE SOLUTION:
AI handles routine inquiries instantly, qualifies leads, and escalates complex ones to your team.
HOW IT WORKS:
- No workflow disruption—integrates with existing systems
- Every interaction logged for quality control
- Weekly optimization based on real customer behavior
WHAT WE NEED FROM OPS:
1. Current intake flow (who handles what, when)
2. Top FAQs + "do not say" boundaries
3. One escalation contact for hot leads
THE TEST:
48-hour pilot → review transcripts → scale or stop
NEXT STEP:
Talk to the owner about booking the pilot
IT / Systems Summary
Minimal Lift. Controlled Access. Full Audit Trail.
We're designed for clean integration—defined boundaries, escalation rules, and logged behavior. No surprise scope creep. No managing another tool.
What IT Cares About
Minimal risk to production systems
Controlled access (read-only preferred)
Clear visibility into what the AI does
What Shockwave Provides
API-first integration—works around your stack, not against it
Defined escalation rules so AI doesn't "freestyle"
Full conversation logs + monitoring dashboard
What We Need From IT
Best-case inputs (lightweight):
Read-only API credentials for CRM/PMS
Webhook endpoint approval (if needed)
One point of contact for integration questions
We keep it lightweight so you don't inherit another tool to manage.
IT/SYSTEMS — Shockwave Decision Summary
INTEGRATION APPROACH:
- API-first design—works with your existing stack
- Read-only access preferred (minimal permissions)
- Defined boundaries + escalation rules
- Full conversation logging for transparency
WHAT WE NEED:
1. Read-only API credentials for CRM/PMS
2. Webhook endpoint approval (if applicable)
3. One point of contact for questions
SECURITY:
- All data encrypted in transit and at rest
- Audit trail for every interaction
- No freestyle behavior—AI operates within defined rules
THE TEST:
48-hour pilot proves value before any deeper integration
RISK:
Minimal—we work around your systems, not through them
FINANCE — Shockwave Decision Summary
THE MODEL:
Proof-based rollout. 48-hour pilot validates ROI before any scaled investment.
METRICS WE TRACK:
- Response time (<60 seconds target)
- Lead capture rate
- Conversion lift (4× typical improvement)
- Revenue recovered from previously missed leads
DOCUMENTATION PROVIDED:
- Full conversation transcripts (audit trail)
- Performance dashboard (speed, handoffs, outcomes)
- Lead capture + qualification summary
THE DECISION:
Scale if ROI is proven. Stop if it isn't—zero sunk cost beyond pilot.
RISK CONTROL:
- No long-term contract required
- Prove value before expanding investment
- All data exportable if you walk away
NEXT STEP:
20-min discovery call to scope the pilot
48-Hour Live PilotZero Risk
See Your AI Agent Capture Leads Before You Pay a Dime
Most agencies promise results after you've signed a contract. We prove them first.
48 hours, real leads, full transcripts—then you decide if it's worth scaling.
What's Included in Your Pilot
Everything you need to make an informed decision—nothing hidden.
Live AI agent on your busiest channel
Phones, web chat, or SMS—whichever leaks the most revenue. Handling real inquiries, not demos.
Complete conversation transcripts
Every word logged. Verify tone, accuracy, and how edge cases get handled before you commit.
No credit card. No setup fee. No obligation. Just proof.
Your data stays yours. Every interaction is encrypted, logged for transparency, and exportable on request.
What we need from youThe short list
20 Minutes Gets You Live in 48 Hours
While competitors demand weeks of discovery sessions and IT involvement,
we need one call and two access points.
That's it. You talk, we build.
The 3 things that unlock everything
No contracts. No "phase one discovery." Just the essentials to go live.
1
20-Minute Discovery Call
Tell us where leads come in and where they disappear. We'll map the gaps your team doesn't see—and the dollars walking out the door.
Decision-maker
20 min
2
Read-Only CRM/Booking Access
We plug in through your existing system—Dentrix, ServiceTitan, Clio, whatever you use. Read-only means we see data, never touch records.
View-only
Encrypted transfer
3
Your Current Intake Flow
Where do calls, forms, and messages land today? Who handles what? We need the lay of the land so the AI knows who to escalate to.
Phone
Web
Messages
What you getProof, not promises
The Receipts That Let You Sleep at Night
You'll know exactly what the AI said, how fast it responded, and whether it booked or botched.
Full transparency—because that's what you'd demand from a human employee.
Real-Time Visibility
Know What's Happening Without Babysitting
One dashboard shows lead capture, response speed, and handoff status.
Drill in when you want details—or just check the daily summary.
Response Performance
Speed + coverage metrics
<60s
First Response
24/7
Coverage
100%
Logged
Use this to verify speed-to-lead and catch coverage gaps before they cost you.
Live Dashboard (Shockwave)
- Response performance: <60s first response, 24/7 coverage, 100% of interactions logged
- Lead outcomes: capture rate by channel, qualification outcomes, handoff completion, booking conversion
- Optimization queue: top unanswered questions, edge cases flagged, routing refinements, script upgrades
Quality Control
Read Every Word Your AI Says—Before Your Customer Complains
Full conversation logs. See exactly how the AI handles emergencies,
pricing questions, and angry callers. Spot problems before they escalate.
Sample: Emergency Escalation
HVAC contractor scenario
Customer
My AC just died and it's 95 degrees. I have a newborn at home. Can someone come NOW?
Shockwave AI
I understand—that's an emergency with a newborn. I'm escalating this to our on-call tech right now.
What's the best number to reach you in the next 5 minutes?
Customer
555-0123. Please hurry.
Shockwave AI
Got it—555-0123. Mike from our emergency team is being notified now and will call you within 5 minutes.
In the meantime, if you have fans available, point them at the baby's room.
Every conversation is logged. Audit tone, accuracy, and escalation behavior anytime.
What Transcripts Prove
The confidence layer
Tone check: Does it sound like your brand?
Boundary check: Does it stay inside your rules?
Escalation check: Does it hand off at the right moment?
Optimization fuel: We tune answers from real conversations
When your ops manager asks "How do I know it won't say something stupid?"—this is the answer.
Full Transcripts (Shockwave)
- Every conversation logged: audit tone, accuracy, boundaries, and escalation behavior
- Proof of quality: see exactly how the AI handles emergencies, pricing, and edge cases
- Optimization fuel: we use real conversations to continuously improve responses
Performance
Reports That Tell You What to Fix—Not Just What Happened
Not vanity metrics. Actionable intelligence tied to leads captured,
money saved, and opportunities to improve. Scan in 60 seconds.
Weekly Reports (Shockwave)
- Weekly operator summary: response metrics, lead outcomes, top customer questions, next action items
- Pilot scorecard: quality, speed, capture, handoffs—the data you need to decide scale or stop
- Monthly executive review: trends, what's working, what to expand next
Clarity
Nothing "Magic"—Just Documented Rules You Control
Great automation is boring: predictable behavior, clear handoffs, and rules your team can read.
No black boxes. No "trust us."
What Gets Documented
So your entire team stays aligned
Channel coverage: which channels the AI handles (phone, web, SMS, social)
Escalation rules: exactly when humans take over
Qualification logic: how leads get routed and prioritized
System map: what integrates with what (CRM, calendar, phones)
Edge case playbook: how to handle the "weird" scenarios
Why This Matters
Less risk, more control
New staff onboard faster
Decisions stay consistent
Edge cases get fixed systematically
You can audit anytime
When you scale, documentation is the difference between "it just works" and "who set this up?"
Workflow Documentation (Shockwave)
- Channel coverage: which channels the AI handles (phone, web, SMS, social)
- Escalation rules: exactly when humans take over
- Qualification logic: how leads get routed and prioritized
- System map: CRM, calendar, and phone integrations
- Edge case playbook: documented handling for unusual scenarios
Week 1 TimelineDay by day
From "Let's Try This" to Proven Results in 7 Days
While other vendors are still scheduling discovery calls, you'll have
live transcripts, real lead captures, and
hard data to prove whether this works for your business.
Day 015 minutes
Lock the Revenue Leak You Want to Fix First
Pick one channel bleeding money—missed calls, slow web forms, after-hours gaps.
We'll target that first and prove results before expanding.
What Shockwave Does
Identify the channel with the biggest revenue leak
Define escalation rules—who gets urgent leads, who handles edge cases
Set one measurable success metric for the 48-hour pilot
What You Do
Join a 15-minute kickoff call (decision-maker preferred)
Confirm who owns CRM/system access
Pick your escalation contact for handoffs
End of Day Milestone
Pilot target locked. Build starts immediately—no waiting for "phase 2."
The Questions Your Team Will Ask Before Approving This
These are the exact concerns that show up in Slack threads and exec meetings.
Here are the answers—copy-paste ready for internal buy-in.
48 hours to live pilot. 3-7 days to full deployment.
That's not marketing—it's our actual timeline because we've built the process specifically to eliminate the typical enterprise drag.
Day 0: 15-minute kickoff. Day 1-2: live pilot with real leads. Day 3: review transcripts and decide.
If you want to stop, you walk away with zero obligation. If it's working, we scale in 3-7 days.
Compare that to 12-21 weeks for typical AI implementations. We've already had clients cancel their enterprise vendor contracts mid-implementation after seeing our pilot results.
Real traffic. Real leads. Real transcripts. Not a staged demo—actual customers contacting your business.
Here's the flow:
Day 0: 15-minute kickoff—pick one channel (phone/web/messages), define escalation rules, set success metric
Day 1-2: AI handles live inquiries on that channel. Every conversation is logged.
Day 3: We review transcripts together: response speed, lead capture, handoff quality. You see exactly what the AI said.
At the end, you have hard data: How fast did it respond? How many leads did it capture?
Did it escalate correctly? That's your decision point—scale or stop, with evidence.
Zero disruption. Your team keeps using the systems they already know. Nothing changes for them.
The AI runs in parallel—handling first response and routing leads to the right human when needed.
Your staff sees handoffs arrive in their existing queues. They don't need to learn new software or change their process.
We've deployed this for practices with 50+ daily calls. Their front desk didn't even notice the transition—they just noticed fewer missed calls.
20 minutes of your time. That's it.
One 20-minute call: Tell us where leads come in and where they disappear. We map the gaps.
Read-only system access: We plug into your existing CRM/PMS—Dentrix, ServiceTitan, Clio, whatever. View-only.
Your intake flow: Quick overview of where calls/forms/messages go today.
You provide 20 minutes. We handle the other 47 hours and 40 minutes of build, training, and QA.
This isn't an "IT project"—it's a focused deployment designed for busy operators.
You get full transcripts. Every single conversation.
You can read exactly what the AI said, when it escalated, how it handled pricing questions,
and how it dealt with angry callers. Nothing is a black box.
Tone check: Does it sound like your brand?
Boundary check: Does it stay within your rules?
Escalation check: Does it hand off at the right moment?
If something's off, we tune it immediately. That's why the pilot exists—to prove quality before you scale.
Totally fine. Book the discovery call now, then we schedule the pilot for whenever works.
Most clients do the discovery call this week and launch the pilot next week or the week after.
The key is having a clear window where you can review results and decide.
That said: every week you wait, leads are going to competitors who answer faster.
The math on "later" usually doesn't work out.
90-day initial optimization period, then month-to-month.
The 90 days gives the system time to learn and be properly tuned. After that, service continues on flexible monthly terms.
No multi-year lock-ins. No cancellation penalties.
If it's not delivering ROI, you shouldn't be paying for it. Simple as that.
Ready to start
In 20 Minutes, You'll Know Exactly Where You're Losing Money
We'll map your lead flow, identify the gaps costing you revenue, and show you exactly
what a 48-hour pilot would look like for your business.
If we're not a fit, we'll tell you—and recommend who is.
Every hour without this running, 3-5 leads are going to competitors who answer faster.
Clear pilot plan
Which channel to target, escalation rules, and the one metric that proves value
Realistic timeline
48-hour pilot → 3-7 day full deployment (not the 12-21 weeks you're used to)
Zero obligation
If the pilot doesn't prove ROI, you walk away with the insights free. No hard feelings.
You'll validate quality with full transcripts and performance reporting.
If the pilot doesn't prove ROI, you keep the insights and walk away—no payment, no obligation.